You know, I think the service departments at dealerships purposely take longer. Today while I was waiting for the truck I was browsing the part department, which has all sorts of accessories for the vehicles. Tow packages, mud flaps, dash mats, seat covers, license plate holders, miniature model cars, clothing, etc.... I know, it's probably my own fault for browsing, but now I'm hooked on getting the truck a tow package so I can put a boat behind it (the next mega-purchase) and getting the bed lined with a spray in liner. :)